We’re here to help! Can’t find what you’re looking for? Email us at hello@heirloomproject.co
PRINTING & SHIPPING
How long does it take to print my books?
Once we have sign off on your final pdf, your files will be sent to our printers. If you choose the paperbound books, our print time is 2 weeks (upto 20 copies). If you choose the linen bound books, our print time is 4 weeks (upto 20 copies)
How long does it take to ship my books?
Once your books come back from the printers, we take some time to make sure there is a quality check. We take upto 10 days to ship your books.
What is the total time it takes to print and ship my books?
We ask that you expect a print plus ship time of 4-6 weeks with your book order. Please note that the design time is not included in these 4-6 weeks.
Can I place a rush order?
Unfortunately we are unable to take any orders outside of our standard turnaround times at the moment.
What if my books arrive damaged?
First off, we’re sorry to hear that. That’s definitely not how you should receive your Heirloom books! Please reach out to our team at hello@heirloomproject and our team will assist as best as they can.
Do you offer international shipping?
At the moment we only ship within the United States, Canada, India and the U.K.
How will I know my order has shipped?
When your order ships, we will email you your tracking number so you can follow your order.
What is your return and exchange policy?
We do not currently accept returns or credits on our products. All orders are considered final sale. If you have experienced any issues with your order or are unhappy with your books, please feel free to reach out to our team at hello@heirloomproject.co
Will you keep my files for reprint?
Yes, we will hold onto your files and can reprint copies anytime.
Do I get a printed proof posted to me?
We offer printed proofs only for order over 10 books. For orders less than 10, we will send over a pdf for proofing that you are welcome to print.
GIFTING
Can I buy a gift for someone from Heirloom?
Yes! We would be delighted to be part of your gifting. You can buy a gift card of any amount.
Can I place a large order for gift cards?
Please email us at hello@heirloomproject.co for any custom gifting needs.
COOKBOOKS
What do printed cookbooks look like?
Each Heirloom book is meant to feel personal, nostalgic, and worth celebrating. Heirloom cookbooks are hardbound and printed on imported paper with matt lamination. The interiors are also printed on matt paper and will maintain their quality and colors for years.
We offer both paperbound and linen bound books. Our linen bound books are available in a few different colors while our paper bound books are available in 8 different layouts.
How many copies of a book can I print?
You can print anywhere from three books to an unlimited number! Printing cookbooks can be expensive in smaller quantities. Bulk discount printing may apply based on quantity – please reach out to us at hello@heirloomproject.co for any custom orders.
Can I edit a book once it is sent to the printers?
Unfortunately, we don’t have the ability to make edits once your cookbook has been sent off to the printers.
Which cookbook layout should I choose?
We have 10 different covers for you to choose from. Our intention is to offer a diverse range of covers (but not too many) that feel personal and have a special meaning for you. Maybe you like illustrations? Treasures and Viand are a great choice for that. Perhaps you like images on your cover? Then Traditions and Keepsake are perfect options. Or If you like something more traditional and classic, Memoir is a beautiful linen bound design.
Our interiors have been designed keeping in mind that some of you may have full page photos and some of you just small ones. There’s something for each of you to choose from! We can also customize your cover with different colors and designs (additional design fees will apply). If you’re feeling too indecisive, let us help you make a choice!
Can I see samples of your books and paper?
We are happy to send you samples of both. Please note, that this adds time to your total project time. If that’s not an issue, you’re welcome to let us know what samples you’d like to see.
DESIGN PROCESS
What is the process of working with your design team?
Once you purchase your layout, our team will reach out via email within 3 business days and get the process started. After you submit your recipes and photos, we will start the design process. You’ll receive the first draft of your cookbook within 2 weeks. 2 revisions are included in the design fee, and any additional revisions are $50 each. We ask that your book is finalized within 21 days of receiving your first draft.
Once the designs are complete, your designer seeks your final sign off before we send the books off to print.
Please note that this time is for up to 65 recipes. Any additional recipes will add more time to the design process.
How many recipes and photos can I use in my book?
We would love for you to use this book as a way to record and preserve as many of your personal, family recipes as possible. Our standard offering is up to 65 recipes and any additional recipes will add time and cost for design.
What file specifications do you recommend for my photos?
In order to get the highest quality print files, we recommend that each image is at least sized to 300 DPI.
How long does it take to design my book(s)?
After you submit your recipes and photos, we will start the design process. You’ll receive the first draft of your cookbook within 2 weeks. 2 revisions are included in the design fee, and any additional revisions are $50 each. We ask that your book is finalized within 21 days of receiving your first draft.
Once the designs are complete, your designer seeks your final sign off before we send the books off to print.
Please note that this time is for up to 65 recipes. Any additional recipes will add more time to the design process.
How much additional time does it take for over 65 recipes?
Our standard design time (does not include printing or shipping) time for upto 80 recipes is 6 weeks. The timeline is as follows:
- First draft – upto 3 weeks
- Feedback from client – 3 business days
- Second draft – 1 week
- Feedback from client – 3 business days
- Final draft 1 week
If you have upto 100 recipes, this increases our design time to 7 weeks. The timeline is as follows:
- First draft – upto 4 weeks
- Feedback from client – 3 business days
- Second draft – 1 week
- Feedback from client – 3 business days
- Final draft 1 week
Can I cancel my order once the design process starts?
Sorry, all orders are final. Since each book is customized and personal, we are unable to offer cancellations.
Do you offer customizations for your book designs?
Yes, we do. We would love to work with you for any special design needs and help you customize a cover. Please note that additional fees apply for any customizations.
Can I use my own designs for the cover?
Unfortunately, we are unable to accommodate designs that have not been made in-house. Any designs that are from elsewhere might not meet our specifications for detail and print quality.
Can I get a pdf of my designs?
Yes absolutely; we send over the pdf/digital copy along with your books.
